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Support
Need help with CardMoji? Check the FAQs below or reach out directly.
Frequently Asked Questions
How do I use a hint?
Tap the 💡 button during gameplay. Free users watch a short video to earn a hint; ad-free users get unlimited hints. The hint briefly reveals all unmatched cards for one second.
I purchased "Remove Ads" but ads still show. What do I do?
Try closing and reopening the app. If the issue persists, go to Settings (gear icon) and tap "Restore Purchases." This will re-sync your purchase. If it still doesn't work, contact us below.
How does the combo system work?
When you match pairs consecutively without a mismatch, your combo streak increases. Each consecutive match earns bonus points. One wrong flip resets the streak to zero.
Can I replay earlier levels?
The game progresses through levels 1–8 in order. After completing level 8 or running out of time, you start fresh from level 1. Your best score is always saved.
How do I request a refund?
All purchases are processed through Apple. To request a refund, visit
reportaproblem.apple.com and follow Apple's refund process.